Return & Refund Policy – Whisky Mansion

At Whisky Mansion, we take pride in ensuring that every bottle of whisky and spirits is delivered to you in excellent condition. As alcohol is a regulated and consumable product, our return policy is designed to be fair, transparent, and in compliance with Singapore’s laws.

1. General Policy

Once an order is confirmed and payment is made, cancellations are generally not permitted.
Returns and refunds are only accepted under specific conditions outlined below.
All returned items must be in their original, unopened, and sealed packaging, with accompanying receipts or proof of purchase.

2. Eligible Returns

We will accept returns or exchanges if:

You received the wrong product (different brand, expression, or size from what was ordered).
The product was damaged in transit (e.g., broken bottle, leaking seal).
The product is defective or compromised (e.g., cork taint, spoilage not due to storage mishandling after delivery).

3. Non-Returnable Items

We cannot accept returns or provide refunds for:

Products that have been opened, consumed, or tampered with.
Items that are not stored properly after delivery (e.g., exposure to heat, sunlight, improper storage).
Orders where customers simply change their mind after purchase.
Products purchased on promotion, clearance, or special auction sales, unless faulty or damaged on arrival.

4. Reporting & Process

Any return or refund request must be made within 3 working days of delivery.
Please email us at [email protected]